Pillowbook Sleep

Support

Something not working, or not clear? Write to support@peachblue.io. A person reads every message.

It helps to tell us your iPhone model, your iOS version, and the Pillowbook version shown at the bottom of the You tab. Pillowbook needs an iPhone with iOS 26 or later.

Your membership

What’s free. Your first three nights. After that, your alarm, your journal in Nights and your settings stay free. Starting a wind-down or a night sound needs a Pillowbook membership.

The plans. The membership is billed monthly or yearly through your Apple Account, with a 7-day free trial for new members. The price is shown in the app, in your own currency, before you agree to anything.

To cancel. In Pillowbook, open You and tap Pillowbook membership, then cancel in the sheet that Apple shows. Or open Settings, tap your name, tap Subscriptions, tap Pillowbook, then Cancel Subscription.

Cancel at least 24 hours before a trial or a billing period ends to avoid the next charge. During a free trial, the membership row in You shows the exact day and time to cancel by, and one reminder arrives on the morning two days before the trial ends, if notifications are allowed. After you cancel, the membership keeps working until the end of the period you’ve paid for. Deleting the app doesn’t cancel a membership.

To restore. If you have a membership and Pillowbook doesn’t show it, for example on a new iPhone, open You and tap Restore purchases. Use the same Apple Account you bought it with.

Refunds. Apple handles all billing and refunds. Ask at reportaproblem.apple.com.

After a reinstall. The three free nights are counted on your iPhone and carry over if you delete Pillowbook and install it again. A membership follows your Apple Account, so Restore purchases brings it back.

One Apple Account. A membership covers the Apple Account that bought it. It isn’t shared through Family Sharing.

Your alarm

Pillowbook’s alarm is a real iOS alarm. It rings through silent mode and Focus, on the days you choose, whether or not you started a night.

To allow alarms. Pillowbook asks when you first set your wake time. If you said no then:

1. On Tonight, tap the words at the top. They read ALARM NOT ALLOWED, or SET UP ALARM if iOS hasn’t asked yet.
2. In the sheet that opens, tap Open Settings, or Allow.
3. In Settings, turn on Alarms for Pillowbook, then come back.

Once it’s set, the top of Tonight reads WAKE over your wake time.

Until alarms are allowed, there’s no alarm. Pillowbook says so on Tonight, in Wake and during the night: “No alarm until you allow alarms in Settings.” Don’t count on anything else to wake you. If notifications are allowed, Pillowbook sends a notification at your wake time, but silent mode or a Focus can mute it.

To change the time or the days. Tap your wake time at the top of Tonight, or open You and tap Wake & lights off.

To change the alarm sound. Open Wake and tap Sound. Tap a sound to hear a few seconds. Every sound starts quietly and rises to your alarm volume.

To turn the alarm off. In Wake, switch Alarm off. Tonight then reads NO ALARM.

To skip one morning. At night, tap END, then End the night and turn off the alarm (the button names your wake time). Only that one morning is skipped. Wake shows it, with Turn it back on.

Snooze is 9 minutes, from the Lock Screen or in the app.

If you also use the Clock app’s alarm, both will ring. Keep the one you want.

If your alarm didn’t ring

We’re sorry. An alarm is the one thing that has to work. Until it’s sorted, set a second alarm in the Clock app.

Check these first:

1. The top of Tonight. WAKE over a time means the alarm is set. NO ALARM means it’s switched off in Wake. ALARM NOT ALLOWED or SET UP ALARM means iOS hasn’t been given permission (see above). ALARM NOT SET means iOS couldn’t set it: open Wake and tap Try again.
2. The days. Open Wake and look at the days under the time. The alarm rings only on the days that are on.
3. A skipped morning. If you ended the night with the button that also turns off the alarm, that morning was skipped on purpose. Wake says so.
4. The battery. No alarm can ring on an iPhone that has run out of charge. If the battery is low when you start a night, Pillowbook suggests plugging in.
5. Updates. Install the latest Pillowbook from the App Store, and the latest iOS.

Then send us the Diagnostics log, so we can see what happened:

1. Open the You tab and scroll to the bottom.
2. Press and hold the version line (it reads like “Pillowbook v1.0.0 (1)”). A screen called Diagnostics opens. With VoiceOver, use the line’s action, Open diagnostics.
3. Tap Share and send the log to support@peachblue.io.
4. Tell us the time the alarm should have rung.

The log is a list of recent technical events with their times, such as an alarm being set or the sound pausing. It has no name, no notes and nothing read from Health, and it never leaves your iPhone unless you send it. Clear, on the same screen, empties it.

Notifications

Pillowbook sends very few: a bedtime reminder if you turn it on, one reminder before a free trial ends and, while alarms aren’t allowed, a notification at your wake time. Nothing promotional.

To turn the bedtime reminder on or off, open You and use the Bedtime reminder switch. You can also choose how long before lights off it arrives.

If nothing arrives. When notifications are off for Pillowbook, the Bedtime reminder row in You says “Notifications are off, so no nudge.” and a row under it, Turn on notifications, opens Settings. Turn on Allow Notifications there.

The bedtime reminder pauses when your free nights are used and you’re not a member. Your alarm doesn’t.

Apple Health

Apple Health is optional.

To connect, open You and tap Connect beside Apple Health. iOS asks about two things: reading Sleep, so Pillowbook can show your sleep hours beside each morning, and writing Mindful Minutes, so each finished wind-down is saved to Health. Allow either, both or neither. From your second morning, the check-in may offer the same thing. Not now there ends the question for good, and Connect stays in You.

What You shows afterwards: “Wind-downs are saved as Mindful Minutes.” when Health allows the saving, or “Mindful Minutes are off.” when it doesn’t. iOS doesn’t tell an app whether reading Sleep is allowed, so Pillowbook shows sleep hours whenever Health shares them.

To change it later, open the Health app, tap your picture or initials, then Apps, then Pillowbook.

If no sleep hours show. Pillowbook shows what Health has. Hours appear only if something is recording your sleep into Health, such as an Apple Watch, and only if reading Sleep is allowed for Pillowbook.

Nothing Pillowbook reads from Health is stored or sent anywhere. A wind-down you paused is saved as the time it was playing, without the pause.

The wind-down and the sound

Three wind-downs for each feeling. Each feeling has three wind-downs at each length, and they take turns, so it isn’t the same one every night.

It didn’t start when I put the phone down. It starts a second or two after the phone is lying face down and still. A phone in your hand, at a steep angle, or on something that keeps moving doesn’t count. If it doesn’t start, tap anywhere on the “Set your phone face down” screen to begin. A phone on a stand or a dock can’t tell it has been set down.

Woke up in the night? While your night sound is playing, tap Back to sleep with your guide’s name on the night screen. Your guide talks you back down for about four minutes, with the sound turned down underneath, then the sound comes back up. Stop the guide ends it early.

The sound stopped in the night. Look at the Sound timer in You. All night keeps it playing until your alarm or until you end the night. A phone call pauses the sound, and it comes back when the call ends. If your headphones or a speaker disconnect, the sound pauses and the screen says PAUSED, so it never moves to the iPhone’s speaker by surprise. Tap RESUME to carry on.

To end a night, tap END, then Stop the sound. Your alarm stays set.

Your data

Your journal and your profile are kept on your iPhone. We never see them and we have no copy. There’s no account, and Pillowbook doesn’t sync between devices. If you back up your iPhone, to iCloud or to a computer, your journal is part of that backup, as most apps’ data is. If you move to a new iPhone and transfer everything from the old one, your journal comes with it.

To delete one night, open it in Nights and tap Delete this night.

To delete every night, open You and tap Delete my sleep journal.

To delete everything in the app, delete Pillowbook from your iPhone.

Mindful Minutes in Apple Health are removed in the Health app: your picture or initials, then Apps, then Pillowbook.

The full detail is in our Privacy Policy.

About the voices

The guide voices are AI generated. They’re voices designed for Pillowbook, not recordings or copies of real people.

Not medical advice

Pillowbook is a wind-down, not a treatment, and it isn’t a medical device. It doesn’t diagnose, treat or prevent any condition. If sleep is hard most nights for a month, talk to a doctor.

The general sleep advice in the app, such as the hours most adults do well with, comes from published guidance. The sources are listed in You, under About, in Sleep advice sources.

Terms

Using Pillowbook is covered by our Terms of Use and Privacy Policy. Pillowbook Sleep is made by Peachblue Technologies Inc. It’s set in Hanken Grotesk, used under the SIL Open Font License 1.1.